Reference

What You Agree To When You Use sky888

These terms set out the rules that apply to your sky888 account — how you open it, fund it via DANA, OVO or GoPay, and what we both commit to.

Applies to all account holdersCovers DANA, OVO, GoPay depositsJurisdiction-dependent accessUpdated terms supersede previous versionsContact support for any clause queries
sky888 What You Agree To When You Use sky888
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Rights Under These Terms

Your account data — including the wallet details you link for DANA, OVO, or GoPay — is handled under the data practices described in our privacy policy, which forms part of this agreement. We retain transaction records for the period required by applicable rules, and you can request a summary of your account activity by contacting support. Account security relies on the login credentials and OTP verification you set up at registration; keep these private. If you believe your account has been accessed without your permission, notify us immediately so we can place a temporary hold and investigate.

Data Retention

We keep your transaction history and account records for the period required under applicable rules. You can request an activity summary via our support email at any time.

Account Security

Your OTP and login credentials are yours to protect. We will never ask for your password. If something looks off, contact support to lock the account while we check.

Wallet Verification

Before your first withdrawal clears, we verify that the DANA, OVO, or GoPay account belongs to the same person who registered. This check protects your funds.

Term Change Requests

We do not negotiate individual term variations, but if a clause seems inconsistent with how your account actually works, raise it with support and we will clarify in writing.

REACH US DIRECTLY

How to Contact Us About These Terms

If a clause isn't clear, or you want to ask about how a specific rule applies to your account or your DANA, OVO, or GoPay wallet activity, our support team is the right place to start. You can reach us through live chat, email, or our social messaging channel — each route connects you to someone who can address the specific clause you're asking about.

Team online

Live Chat

Open the chat widget from any page on sky888. Describe the clause or account situation and we'll respond directly — no generic script, just a real answer.

Email Support

Send your terms query to our support email with your account details and the clause reference. We review and reply with a written confirmation you can keep.

Social Messaging

Reach us via our official social messaging channel for account-level questions. Useful if you need a quick clarification before making a deposit or withdrawal.

Frequently Asked Questions About These Terms

The questions below cover what Indonesia-based account holders ask us most often about how these terms work in practice — including wallet rules, account access, and what happens when something changes.

Access and eligibility depend on local law. Whether you're in Yogyakarta or Batam, the same page applies — but specific activities are only available where local law in your region permits them.

We publish changes on this page and they take effect immediately. We do not apply updated clauses to actions you already took. Continuing to use your account after an update means you accept the revised terms.

No. Your deposits and withdrawals must come from a wallet registered in your own name. Mismatched wallet ownership may cause your withdrawal to be held pending verification by our team.

Contact our support team via live chat or email with your account details. We'll pull your transaction records and send a summary — the turnaround depends on the volume of records requested.

Reach out to support with the specific clause and your account reference. We review the case and respond in writing so you have a clear record of the outcome.

The version published on this page in English is the governing version. If anything in the wording is unclear, contact support and we'll explain the clause in plain language for you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.